Faq
find quick answers to common questions about our products, shipping, orders, and skincare journey.
General
What makes beecle different?
Beecle focuses on simple, plant-powered skincare designed to support your skin with gentle, effective ingredients and transparent formulations.
Ae your products suitable for sensitive skin?
Our products are carefully selected with gentle skincare in mind. however, we always recommend performing a patch test before first use.
Are your products cruelty-free?
Yes, all beecle products are cruelty-free and never tested on animals.
How do i choose the right product for my skin?
Each product page includes detailed information, benefits, and usage instructions to help you find the best fit for your skincare needs.
Can i use multiple beecle products together?
Yes, our products are designed to work seamlessly as part of a simple daily skincare routine.
Shipping
Where do you currently ship?
We currently ship to customers in the USA, EU and UK. We plan to expand to additional regions in the future.
How much does shipping cost?
Standard shipping is $4.99 USD on all orders. We offer free shipping on orders over $50 USD.
How long does shipping take?
Delivery times vary by destination. Orders typically arrive within 2–5 working days in the united states and 4–7 working days in the united kingdom.
How can i track my order?
Once your order has been shipped, you'll receive a tracking number via email so you can monitor its progress.
When will my order be processed?
Orders are typically processed within 1–3 business days before being prepared for shipment.
Returns
Can i return my order?
We currently accept returns or replacements only for items that arrive damaged, faulty, or incorrect.
What should i do if my item arrives damaged?
Please contact us within 7 days of delivery and provide your order details along with photos of the issue.
What conditions must returned items meet?
Returned items must be unused and in their original, unopened packaging to be eligible for review.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless otherwise agreed.
What happens after my claim is approved?
Depending on the situation, we may offer a replacement product, store credit, or a refund on a case-by-case basis.